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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 – 12 business days from the time your package arrives back to us for a refund to be issued.

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Orders & Shipping
1. How can I place an order?

Browse our products, select your desired items, and click Add to Cart. Proceed to Checkout, enter your shipping details, choose your preferred payment method, and confirm your order. You will receive an order confirmation once your purchase is successfully placed.

2. What payment methods do you accept?

We accept Cash on Delivery (COD) and other available payment methods displayed during checkout. Additional payment options may be added as our store continues to grow.

3. How long does delivery take?

Orders are usually processed within 1–2 business days. Delivery across Pakistan typically takes 3–7 business days, depending on your location and courier service.

4. Can I return or exchange a product?

Yes. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order. Visit our Return & Refund Policy page for complete details.

Returns & Exchanges
5. What is your return policy?

At JansArcade, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request a return or exchange within 7 days of receiving your order.

To be eligible, the item must:

  • Be unused and in its original condition.
  • Include the original packaging and accessories.
  • Be accompanied by proof of purchase or order number.

Please note that products damaged due to misuse or normal wear are not eligible for return.

6. How do I initiate a return or exchange?

To request a return or exchange:

  1. Contact our customer support within 7 days of delivery.
  2. Provide your order number, product details, and clear photos (if the item is damaged or incorrect).
  3. Our support team will review your request and provide return instructions.
  4. Once the returned product is received and inspected, we will process your replacement or refund according to our Return & Refund Policy.

For assistance, please contact our customer support through the Contact Us page or email us at support@jansarcade.com.