1. Returns

At JansArcade, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused, unopened, and in its original condition.
  • Include the original packaging, labels, and accessories.
  • Be accompanied by proof of purchase or your order number.

Products that have been used, opened, or damaged by the customer are not eligible for return

2. Return Process

To request a return or exchange:

  1. Contact our customer support team within 7 days of delivery.
  2. Provide your order number, reason for the return, and clear photos if the product is damaged or incorrect.
  3. Our team will review your request and provide return instructions.
  4. Once the returned item is received and inspected, we will notify you of the approval status.
3. Refunds

If your return is approved, your refund will be processed within 5–10 business days after we receive and inspect the returned item.

Refunds will be issued using the original payment method whenever possible. If you paid via Cash on Delivery (COD), our support team will arrange an alternative refund method.

Shipping charges are generally non-refundable, except when the return is due to an incorrect, damaged, or defective product sent by JansArcade.

4. Exchanges

We gladly replace products that arrive damaged, defective, or if an incorrect item was delivered.

Exchange requests must be made within 7 days of receiving your order. Replacement products are subject to stock availability.

5. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us immediately with:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging (if applicable)

After verification, we will arrange a replacement or refund at no additional cost.

6. Return Exceptions

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Opened or used cosmetic products
  • Skincare products with broken safety seals
  • Personal care items used after delivery
  • Clearance, sale, or promotional items (unless defective)
  • Gift cards or digital products (if applicable)
7. Return Address

The return address will be provided by our customer support team after your return request has been approved.

Please do not send products back without prior authorization, as this may delay the return process.

8. Policy Updates

JansArcade reserves the right to modify this Return & Refund Policy at any time. Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.

JansArcade

Website: https://jansarcade.com

Email: support@jansarcade.com

 

Business Hours: Monday –Saturday | 9:00 AM – 6:00 PM (PKT)